Frequently Asked Questions
What kind of packaging is provided?
The Dome Shop kits are transported on a strong metal structure where the poles of the dome go first in the bottom and cover, insulation and accessories on top. All contained in rugged PVC bags and wrapped with air bubble film wrap that protects your dome kit during the shipment. Special packaging in wooden boxes is provided for accessories which contain glass as doors or windows.
The amount of packages depends on the dome size and the selected accessories. The package measurements can be found in the description of each dome size in our online shop.
How are the products delivered?
The delivery to the customers site is arranged for each particular situation. We work with a national logistics company who cooperates with us. The delivery can also be combined with other European logistics companies depending on the final destination.
What kind of anchoring systems are available?
Specially in windy areas, but also in any outdoors location, is necessary to anchor all the hubs of the base frame structure in the ground so to prevent that the structure moves from its place.
Each dome kit contains metal anchoring plates for each hub of the base frame. The Dome Shop provides the kind of screws or pegs necessary according to the ground where the customer is planning to set it up. You can choose screws for wood, screws for concrete or long pegs of 50-60cm for anchoring directly in the ground.
What should be considered about the ground level?
One important thing to consider before building up your dome is to check the level of the ground. It needs to be the flattest to cero degrees as possible as the dome’s weight needs to be supported on all feet evenly.
In case you want to build up the dome on a wooden platform, specially in windy places, we recommend to insulate it to prevent humidity coming inside and to get strong air flow coming in from underneath the dome. If the wind is strong enough, it would create a “bag effect”, trying to push up the canvas and eventually damage it.
Do you need help of The Dome Shop to assemble it?
Each kit includes manuals for installation and also for disassembly, explaining step by step how to proceed safely and smooth. They are designed to be assembled without previous experience.
If you decide to do the build up by your own and you have any questions that you couldn’t solve with the manual provided, we will be very happy to help, please send us a message or email and we will get in contact with you as soon as possible.
In case that you need help with the assembly process, we also provide this service at any time. Even if you already ordered your dome thinking to build it up by your own and you changed your mind and you actually need it, we can still arrange it.
How does the solar fan work?
The solar fan is the most efficient ventilation solution available in The Dome Shop. It’s a completely off-grid device powered by Sun. The speed of the motor varies depending on the amount of sunlight exposure. Meaning that during overcast days it runs at a very low speed or even completely stops, while during the hot days with direct sunlight it runs full speed, extracting the hot air accumulated on top on its maximum potential.
When is a heavy duty framework necessary?
Heavy duty framework is necessary for places where you expect large quantities of freezing snow accumulation and is also recommended if the location of the dome will suffer sustained wind speeds above 100 km/h.
Is there any difference among the available colours in terms of material?
All the covers available at The Dome Shop have the same fire retardant treatment, same mold free properties, and same thickness of 850g/sqm.
The covers can handle temperatures from -30°C up to +70°C and expected lifespan of 5 to 7 years, depending on the weather conditions of the site.
Choosing lighter colours will reflect more the sunlight, preventing heating accumulation, while darker colours will absorve more sunlight heat.
Do you sell your products offline?
Yes, we do. Please fill up the contact form or send us an email and we will contact you as soon as possible. If you would like to visit us we will happy to receive you and show our products face to face.
What is your return policy?
What are your payment methods?
Payment methods available are bank transfer, PayPal and Stripe
PayPal is a fast and secure way to pay online. PayPal works hard to keep your financial information secure. You don't need to enter all your financial information every time you shop.
Stripe is, hands-down, the best payment gateway out there for most online stores and eCommerce sites.